Katelyn Meier has been assisting me with an order for ATCC cell lines that I placed while I was at Monash University last year, and I wanted to shoot you an email to let you know what a fantastic help she has been!  Katelyn has been rapidly communicating any updates to the orders, which allowed me to work out a plan to ensure there was someone available to receive the cells in a timely way for proper storage. I felt that she was consistently on the ball, and I received great customer service.