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Freight and Delivery Terms and Charges

In Vitro Technologies has always strived to support our customers by providing efficient delivery services, while also ensuring the safe uncompromised delivery of critical and temperature sensitive products. Standard freight, administration and handling charges are applied on a per order basis, they are as follows:

  • $48 Metropolitan areas,
  • $61 Regional areas
  • Heavy loads or sensitive freight requirements over 30kg at direct cost.
  • $86.00 for standard equipment handling
  • $86.00 for Security Freight

In addition to these charges, specialised packaging and handling charges may also be applicable – these are as follows:

  • Dry Ice Surcharge $100.00 per delivery applies.
  • Orders via external E-Portals may attract a handling charge if the order value is under $200 – this will be per order and is $20.00

All prices are subject to change and GST

Effective Monday 27th April In Vitro will be adjusting the standard shipping days for all orders to consolidate order shipping wherever possible as part of management plan and response to COVID-19.  These conditions are an interim measure only and In Vitro will resume dispatch to all weekdays as soon as practical.

Shipping days will be as follows:

Cold chain orders:
Shipping Ex Melbourne: TUESDAY and THURSDAYS

All other orders (ambient, equipment, spare parts and accessories)
Shipping Ex Melbourne, Perth, Brisbane and Sydney (subject to availability): MONDAY, WEDNESDAY and FRIDAY

Customers please note: In Vitro have reviewed and increased their freight charges in light of a response to increased costs of freight during the COVID-19 crisis time to ensure we are able to continue to provide the level of service and care for your deliveries that we have become synonymous with.  These increased charges will continue to be monitored and reviewed directly in line with the costs incurred and charged by our carriers and any cost reductions will be passed onto our customers with a price reduction.

In Vitro will always try to facilitate your needs as much as possible to ensure continuity of service, please contact our 
Customer Support Centre on 1300 552 003 
or email care@invitro.com.au to discuss your order requirements or any measures we can assist with to minimise any impacts to your supply.

Issued: 27th April 2020

 

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In Vitro Technologies are the premier supplier for cell biology and translational research throughout Australia and New Zealand.

Our range of cells, consumables, reagents and laboratory equipment support your cell biology workflow in the fields of Cancer, Neuroscience, Immunology, Diabetes & Obesity, Cardiology, Pharmacology, and Drug Discovery. By partnering with world-class suppliers, In Vitro Technologies enables high quality, reproducible data, allowing researchers to accelerate discovery and publish high impact papers.

“Accelerating Discovery”

Our mission is to accelerate discovery into ground breaking Australian research. We strive to support your research by providing world leading products and extensive applications support to aid in the generation of fast, high quality, reproducible data, allowing high impact publications. Accelerate your discovery with In Vitro Technologies.

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Corona Virus (COVID-19) Update 

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InVitro Technologies is aware that many organisations are experiencing supply issues due to the global impact surrounding the coronavirus (COVID-19) outbreak.  While we are not experiencing significant delays in freight at this time, we are aware that this can change without notice.

Please be assured that we are in close communication with, and are continually monitoring, our supply network to ensure that both our support and service level capabilities are least affected. Currently, we do not anticipate delays in our product supply but this may change at any time. 
We have in place a strong response plan to ensure we are up-to-date with developments relating to the outbreak and are dedicated to ensuring our service to you is not impacted. Please do not hesitate to contact your customer service representative at any time should you have any specific concerns.