Quality Products - Lifetime Care

“Accelerating Discovery”

Our mission is to accelerate discovery into ground breaking Australian research. We strive to support your research by providing world quality products and extensive applications support to aid in the generation of fast, high quality, reproducible data, allowing high impact publications. Accelerate your discovery with In Vitro Technologies.

Customer Care standards

In Vitro Technologies Customer Care is committed to providing an outstanding level of service with every aspect of customer contact. The team consists of highly trained and motivated individuals with a commitment to continuous improvement ensuring that In Vitro Customer Care provides an insightful, positive experience with all facets of customer interaction. 

As part of our ‘Service Commitment’ to our customers we will;

• Ensure all orders received by 1.00pm AEST are dispatched same day for stocked items.
• Provide timely and accurate advice of shipment timeframes every time via an email based order confirmation notification, ensuring you are kept continually appraised of your order status.
• Concentrate on continuous improvement by reviewing call quality and implement on-going training and improvement strategies with the aim to go ‘above & beyond’ on every call.
• Provide specialised customer service in all areas of the In Vitro Technologies business across the Medical, Scientific and Diagnostic channels.
• Respond to all emails within 4 business hours.

In Vitro Technical Support is designed to service and provide technical support for the products that are sold by In Vitro Technologies. We believe we are the service company, you need, that is capable of installing, maintaining and repairing the equipment that we sell.

A Service Company

In Vitro Technologies Technical Support is a dedicated team of engineers providing technical support and service for the product range supplied by In Vitro Technologies.

IVT TS Provides:

• Excellence in service, repair and customer education
• Fast response to customer enquiries
• Preventative and Comprehensive Maintenance service options
• Flexibility to meet your workflow
• National coverage

Our certification

In Vitro Technologies is ISO9001 certified and is a registered EMC supplier with the Australian Communications and Media Authority (supplier number: N10054), permitting us to 'compliance label' equipment that we supply. We stock an extensive range of spare parts to ensure that repairs are completed as quickly and efficiently as possible and are committed to providing complete service support from the time of installation to the time equipment needs updating. We offer comprehensive preventative maintenance contracts or simple and quick pre-warranty expiration inspections.